Most helpful reviews first
I ordered a size 36 I need a size 34 what are my options and 85 called I have been buying Speedo swimsuits for many many years I ordered several swimsuits and I accidentally ordered one swimsuit as a size 36 I don't need size 36 I need size 34 so I need to return the...Read more
I had to call Speedo 3 times until they sent me a confirmation that they would consider the return for the broken and defective goggles...I spend no less than 30 minutes on the phone with them during these 3 calls. I notified them in 24 hours of receiving item. they...Read more
- Incompetent andrew
My tracking record showed that my package was delivered on 2th July, but I didn't receive any till today. I called the custom service today and they said I SHOULD BE THE ONE WHO FILED A CLAIM WITH UPS, AND THEY ARE NOT RESPONSIBLE FOR ANY PACKAGE THAT HAS BEEN SENT TO...Read more
I didn't like
- Online customer service
Speedo USA - Speedo swim caps are now made of thinner material and tear e
The swim team my daughter swims for ordered caps in 2016 and they were of thicker millage and she still has them. In 2017 i ordered thru the team a personalized swim cap with her first name and middle initial. It came in and she used it thru most of the short course season. This cap was considerably thinner than the 2016 purchase and tore a chunk out when she was putting it on.
Have gone through the process of ordering three text suits all of which were the wrong size that we measured remeasured ended up in seven sizes larger than what we started with according to measurements and a text suit that fit in the torso area but was easily two...Read more
I ordered two pairs of googles for $44. One pair arrived broken. I called and they said I could return them without shipping or taxes removed. I explained that I wanted two pair and could they send me unbroken googles, for that I had to place another order; this time...Read more
1) I placed an order and before it was delivered they went on sale. When I called to ask for an adjustment I was told it wasn't possible. So, I sent back the order and reordered it. 2) Three of the items did not work out so I returned them. Though the tracking number...Read more
On December 10, 2016, I returned a backpack to Speedo USA. Today is January 4, 2017, I still haven't got my money back. I spoke with them on livechat, they said the return merchandise goes to their warehouse which is a separate system. This doesn't help me at all. So...Read more
We are waiting on $700 - $800 refund for 3 new, unused tech suits that we returned because they were not the right size. We were told that it takes up to 14 BUSINESS days to process a return (not for us to get our money back, just for them to find it and check it in...Read more
I bought my daughter a $350 tech suit (team price) - Laser Elite 2 suit. It went on fine and then when she went to adjust it, her finger went right thru the fabric. This was not a tear but a defect in their tech suite fabric. Her coach, an elite master swimmer look at...Read more
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